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JENNY JIANG: We made so much profit and bring so much business to Crown and they never care about the safety.
GRACE TOBIN, REPORTER: The biggest risk Jenny Jiang says she ever took was working for Australia's gambling giant, Crown Resorts, in China.
JENNY JIANG: We have been told our job is very safe. We're not doing anything illegal in China. This is we have been told by our leaders from Crown Casino in Australia.
GRACE TOBIN: The administration assistant was one of 19 Crown employees arrested and detained in 2016 for breaking Chinese gambling laws.
When she was finally released from prison, Jenny bravely blew the whistle on the company that she says put profits before the safety of its own staff.
JENNY JIANG: They choose to lie to us, and they choose high risk to all the staff and I don't think that is what is a good company should do.
GRACE TOBIN: Media reports about Jenny's claims, as well as allegations that Crown facilitated money laundering and partnered with junkets linked to organised crime sparked a powerful inquiry in New South Wales, which has been led by Commissioner Patricia BergIn.
COMMISSIONER PATRICIA BERGIN: 'I don't like looking backwards in this organisation,' I am told. The absurdity of not learning from your past is really breathtaking.
GRACE TOBIN: Counsel assisting the inquiry has argued Crown is unfit to operate its new Barangaroo casino, but this week Crown hit back. Its legal team submitting the company shouldn't be punished for the mistakes of a small group of senior managers which resulted in the China arrests.
NEIL YOUNG, QC: Those failings have been addressed and they did not encompass, in any event, deceptive or dishonest conduct. There were honest mistakes by management.
GRACE TOBIN: But Jenny says Crown's failures in risk management have lifelong consequences for her.
JENNY JIANG: I can say they have ruined my life. I need to have this criminal record for the rest of my life, wherever I am going.
GRACE TOBIN: Commissioner Bergin repeatedly slammed Crown's treatment of its former employee after the company publicly attacked Jenny's credibility in newspaper advertisements last year signed by the board.
PATRICIA BERGIN: It is a blot on the board, as I see it. A very bad blot and for those directors that couldn't see it as a blot, it is difficult to understand their judgement.
GRACE TOBIN: Chairman Helen Coonan conceded during her evidence last month that Crown's attack on Jenny was highly inappropriate.
PATRICIA BERGIN: Can you see what was done here was to effectively suggest that this young lady was a gold digger? You agree with that?
HELEN COONAN: Yes. It's most unfortunate and I certainly would prefer it had not have been there.
PATRICIA BERGIN: Would have been better to apologise to her, wouldn't it?
HELEN COONAN: Yes.
JENNY JIANG: I didn't receive any apologies from anyone and the time for the apologies - it's gone.
GRACE TOBIN: Jenny says despite Miss Coonan's public apology at the inquiry, no-one from Crown has ever contacted her personally.
JENNY JIANG: I feel so angry. I feel so upset with what would happen and what they are saying about me.
ANDREW WILKIE, INDEPENDENT MP: Crown's behaviour quite frankly is indefensible and let's not forget that the allegations and the evidence that has revealed in the New South Wales inquiry go way beyond mismanagement or poor administration. They go to the very issue of potential criminality.
GRACE TOBIN: Independent MP Andrew Wilkie has been trying to hold Crown to account for years.
In Federal Parliament last year, he exposed video footage of alleged money laundering at Crown Melbourne - evidence which the New South Wales inquiry is now investigating.
ANDREW WILKIE: They really do think they are above the law. I think they are shocked that the commissioner is asking these tough questions.
For too long they have had political top cover from state governments and the Federal Government, and they can't believe they are actually being held to account.
GRACE TOBIN: Crown is under more scrutiny than ever before, but the company was still planning on opens its Barangaroo casino next month before the New South Wales inquiry has handed down its findings on whether Crown is fit to hold a casino licence.
But today the New South Wales regulator intervened.
PHILIP CRAWFORD, ILGA CHAIR: We're not comfortable with their gaming operations opening until we receive the report from Commissioner Bergin. We won't get that until the end of January, early February.
GRACE TOBIN: The New South Wales regulator has taken the extraordinary step of blocking Crown from opening its gaming facilities.
The decision came as Crown made an explosive admission - that criminals did likely use two of its shell bank accounts to launder dirty cash.
PHILIP CRAWFORD: We talk about money laundering. What does that really mean? We're talking about potentially drugs, talking about child sexual exploitation, we're talking about people trafficking, and we're talking about financing of terrorism.
GRACE TOBIN: The decision is a blow for Crown's billionaire major shareholder, James Packer, who drove the vision of Barangaroo and the pursuit of high rollers from China.
Crown declined 7.30's request for an interview with chairman, Helen Coonan, and didn't respond to written questions.
As a whistle-blower, Jenny Jiang has put her personal safety at risk by speaking out against one of Australia's most powerful companies but she says it's been worth it to see Crown held to account.
JENNY JIANG: To me, it feels like the truth comes late, just like the apologies but, finally, it did come. So, I feel happy for that.
60 Minutes has revealed the secret inner workings of Australia's biggest casino, its ties to Chinese crime bosses and communist party figures, drug syndicates, money launderin..
60 Minutes has revealed the secret inner workings of Australia's biggest casino, its ties to Chinese crime bosses and communist party figures, drug syndicates, money laundering and alleged sex trafficking rings. CREDIT: 60 Minutes
The 60 Minutes team. Picture: Channel 9Source:Channel 9
Channel 9 had built it up as a story that would 'rock the foundations of Australia', but a 60 Minutes investigation into Crown casinos left many viewers unimpressed.
The year-long investigation looked at tens of thousands of leaked emails which show the secret inner workings of Australia's biggest casino.
The Sunday night current affairs show claims these emails show Crown's links to Chinese crime bosses and communist party figures, drug syndicates, money laundering and alleged sex trafficking rings.
In a promo released a few days ago, 60 Minutes said the episode would feature 'a story so important it can't be missed', which was 'set to rock the foundations of Australia'.
The show came about as a result as a major investigation into Crown casinos. Picture: Channel 9Source:Supplied
However, from the get-go it was clear that many viewers felt let down — saying they felt the episode had been massively over-hyped.
Others pointed out that ABC's Four Cornersran a similar story in 2017 called 'Crown Confidential' which included allegations that Crown had 'developed a business model based on luring rich Chinese, known as VIP high rollers, to its casinos … in a country where gambling and promoting gambling are illegal'.
The #Ashes promo has been the most exciting part of this earth shattering #60mins story.
— Megan Hustwaite (@MeganHustwaite) July 28, 2019But The Age journalist behind the story, Nick McKenzie, defended the 60 Minutes exclusive, calling on viewers to judge the story not the promo.
Gay, Mike- I hope you judge the show on its merits, not on the promo!! I reckon you might be surprised at what else we've found.
— Nick McKenzie (@Ageinvestigates) July 27, 2019Others came to the show's defence, saying it exposed an obscene level of corporate greed in Australia and posed serious questions for the Federal government — particularly given it claimed the Australian Consulate was helping Crown by handing out hundreds of visas to dubious gamblers.
Sacked Border Force Commissioner, Roman Quaedvlieg, even claimed he was encouraged by ministers to help fast-track Crown's Chinese high rollers through Australia's borders.
Public interest #journalism bravo @Ageinvestigates we need more of this reporting. Revelations which surely must lead to action by regulators and governments. #60minuteshttps://t.co/aPIAGi1fDg
— Jules Hope (@HopeJules) July 28, 2019Dirty money, dirty politics - no excuses anymore - we need a National ICAC and we need it now! #60Minutes Thanks @quaedvliegs for keeping the bastards honest as usual! Online blackjack vs live blackjack. https://t.co/xTKpCSEjeN
— Jacqui Lambie (@JacquiLambie) July 28, 2019WHAT DID 60 MINUTES UNCOVER?
The investigation by The Age, The Sydney Morning Herald and 60 Minutes, aided by one of the biggest leaks of corporate data in Australia, showed how Crown helped bring criminals into Australia — raising 'serious national security concerns'.
One of the journalists who worked on the story, Nick McKenzie, said the emails showed a 'lust for profits-proven arrogant culture where almost anything, including courting people with ties to the criminal underworld was not only allowed but encouraged'.
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The story alleges that Crown broke Chinese law by promoting gambling and paying Chinese sales staff bonuses to lure big gamblers Down Under.
60 Minutes followed a former employee of Crown Resorts, Jenny Jiang, who spent four weeks in a Chinese prison with drug dealers, pickpockets and prostitutes after she was arrested in October 14, 2016.
Former Crown employer Jenny Jiang spent four weeks in a Chinese prison. Picture: Channel 9Source:Supplied
She was arrested in 2016. Picture: Channel 9Source:Supplied
She was one of 19 Crown staff, including three Australians, who were held in custody and convicted of breaching Chinese laws that ban gambling and its promotion.
These laws include the luring of groups of high-rollers to offshore casinos, which she said she was helping facilitate in her role with Crown.
She also claimed Australian consulate offices in China were helping Crown get fast-tracked visas and she was offered a $60,000 payment offer from Crown to keep quiet about its overseas activities.
Sacked Border Force Commissioner, Roman Quaedvlieg, also appeared on 60 Minutes and said he knew how well-connected Crown was to the Federal Government.
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He said he was encouraged by several members of parliament, including two ministers, to help fast-track Crown's Chinese high rollers through Australia's borders.
Roman Quaedvlieg said Crown is well-connected within the Federal Government. Picture: AAP Image/Mick TsikasSource:AAP
'I spoke to a sitting member of parliament in addition to two ministers … indicating that Crown, and subsequently the junket operators that worked with Crown, weren't receiving a facilitated service for private jets coming into Australia, into Perth and Melbourne, and were seeking some arrangements which smoothed out the processes there a little,' Mr Quaedvlieg said.
'It's very clear that there was a powerful constituency behind the entreaty.'
In a statement to The Age, Crown Resorts denied any breach of Chinese law and added it had not been charged with an offence in China.
James Packer, who was not a Crown executive or director at the time and who sold half his stake in the company for $1.76 billion earlier this year, 'adamantly' denied knowledge of Crown's activities in China with his lawyer telling The Age the businessman had a 'passive role' in events.
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James Packer ‘adamantly' denied knowledge of Crown's activities in China. Picture: AAP Image/Tracey NearmySource:AAP
Reporter Allison Langdon concluded 60 Minutes by saying Mr Packer did not want to be interviewed for the story.
'But he told us he had no knowledge or involvement in the issues we have raised tonight,' she said. 'And despite being the major shareholder and public face of the company, he emphasised he was not a director of Crown Resorts at the time its employees were imprisoned in China and hadn't been for many months before that.'
She added a Crown Resorts spokesperson told them the company does not discuss its relationships with junket operators and other individuals.
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'We were also told that even though 19 of its staff pleaded guilty and were convicted and imprisoned in China, Crown didn't breach Chinese law,' she said. 'It seems corporate arrogance has hit a new low.'